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Activation of SoftCert succeeded
Your software certificate is successfully activated.
You can now log onto E-Banking with the certificate
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For your information Mandatory input More security with logout Activation code Password updated SMS code Enter PC description Thank you for using E-Banking.
The SMS code has been resent to your mobile device. The new password must be between 8 and 32 characters in length. Enter the user name. This is case-sensitive so make sure the CAPS-lock key is not pressed. Enter the password in a secure mode. This is case-sensitive so make sure the CAPS-lock key is not pressed. Do not under any circumstances share the password with a third party. Enter the phone number in the international format, i.e. +41 79 123 45 67. Please enter the activation code you received by post. Your password has been changed successfully. Enter the software certificate Code A you received by post. Enter the software certificate Code B you received by post. Enter the contract name. This is the name you use to log into E-Banking. Enter your date of birth in this format MM.DD.YYYY or select it from the calendar. Accept the terms and conditions. Their acceptance is mandatory. Enter your current password. Do not under any circumstances share the password with a third party. Enter a new password. Do not under any circumstances share the password with a third party. Confirm the new password. Do not under any circumstances share the password with a third party. Enter the requested matrix code. Consult the printed matrix, use the letter for rows and the number for columns. Enter the SMS code you received on your phone. Optimized login process calls for the installation of a binding cookie on your computer.
The last E-Banking session didn't come to an end with a click on the logout link.
Your E-Banking session has ended. Contract upgrade available Additional authentication methods are available. In order to use them, please activate them in the app settings of the following devices:
Mandatory input missing Login failed Locking failed You have been logged out. Your session has timed out. No device registered. Server not responding. Failed to process request Activation failed No device registered Missing answer The passcode is invalid. The matrix code is invalid. The SMS code is invalid. The SMS code has expired The CLX.FotoTAN code is invalid Incorrect login details Invalid user name Missing identification number Invalid password Missing password Invalid phone number Invalid activation code Missing activation code Security answers length validation Invalid contract number Missing contract number Invalid date of birth Missing date of birth Pending disclaimer acceptance Conditions not accepted Invalid current password Invalid new password Missing new password Invalid confirmed password Missing confirmed password Invalid passcode Missing passcode Invalid matrix code Missing matrix code Invalid SMS code Missing SMS code Password mismatch SMS code Code missing Device name missing Device name invalid Device unreachable Wrong code entered Timeout Device activated App version invalid Your device has been successfully activated. Would you like to open mobile banking? You have reached the maximum number of contracts per device. You have to remove at least one from the list in order to add new contract. Are you sure you want to cancel this process? You will need to start again to successfully activate your device. Your device has been successfully activated. Biometric protection is already configured on this device. Would you like to use it to access your banking? Biometric protection has been successfully enabled for your Mobile Banking App. Device certificate invalid PushTAN code incorrect
Please log in again. Your login details do not match our records. Complete all mandatory fields. You must enter a valid identification number. Enter your E-Banking password.
'Password' below.
'Lock contract' .
Please enter your Mobile Banking password. You must enter a valid SMS code. Please provide valid CLX.FotoTAN code. You must enter a valid matrix code. You must enter a valid phone number. Please enter the number in international format (e. g. +41771234567). Enter the next pass code from your security list. Your login details do not match our records. Enter the user name. This is case-sensitive so make sure the CAPS-lock key is not pressed. Enter the password in a secure mode. This is case-sensitive so make sure the CAPS-lock key is not pressed. Do not under any circumstances share the password with a third party. Access is not authorised for this username. Please enter the correct passcode.
Please enter the correct matrix code.
Please enter correct CLX.FotoTAN code.
Please enter the correct SMS code or request a new one.
Request a new SMS code by clicking on 'Resend SMS code' .
Please enter the activation code you received by post. The maximum number of resends has been reached. Please enter the correct credentials. This username is permitted only for login with a E-Banking Stick. Access is possible only with the offline tool. Password recovery not available for this contract. No registered channel for delivering a confirmation code. Please provide a correct answer to at least one question in each group. You have no internet connection. Check whether your internet connection or the WLAN connection is working properly. If your internet connection is active, contact the E-Service line: The server is not currently responding, please try again. An internal error has occurred, report. You must enter your current password. You must enter a password. You must confirm the password by entering it again. The new password is not valid. Try again. The new password must be at least 8 characters long and must differ from the old password. Try again. The new password is too long. Try again. The new password and the confirmation password do not match. The new password matches the old password. Enter a different one. Enter your security number. Confirm the security number by entering it again. The security number does not match the confirmation security number. The new security number must contain digits only. Try again. The new security number must contain at least 6 digits. Try again. The new security number must not be longer than 12 digits. Try again. The activation code is not valid. Try again. Enter your activation code. This activation code is no longer valid for use. The new PIN and/or password must be different from the PIN and/or password previously used. You are not able to log in via this page because your contract is configured for different authentication controls. No match between the Personal Identification Number (PIN) entered and the Personal Identification Number (PIN) confirmed. Your Personal Identification Number (PIN) must not begin with zero. Select an alternative PIN. Your Personal Identification Number (PIN) must not begin with zero. Select an alternative PIN. The phone number is incorrect. The mobile phone number already exists. Please enter a description for this PC. To access E-Banking, you are required to accept the E-Banking Terms and Conditions. Master password Missing phone number In order to use E-Banking, you are required to accept the Terms and Conditions. Please enter the code or request a new one. Please make sure your device is connected to the Internet and request a new code. Please enter the correct code or request a new one. You did not enter the code in time. Please request a new code. There is no active activation code; the activation cannot be performed. Your device is now activated. Would you like to log into Mobile Banking? Your device is now activated. Smartphone activation failed. We could not verify your code, please check that you entered the correct one and retry. This activation code has already been used. Certificate error. Please enter a name for this smartphone. This name is already in use. Please select a different name. Smartphone authentication failed. Device name cannot contain any of the following characters: \ / < > [ ] { } * . ? : ; - | & ' " Authorisation failed An error occured when processing the login request. You will be forwarded to 3rd party application. Please try again later. You need to define at least three Security Answers in each section. The code is not valid, please check and fill it again. The activation code is not valid, please check and fill it again. You must ensure you have entered 3 or more characters in each answer. The version of the app on device you want to use for login is not supported anymore. Please update the app. Contract is already bound to device. Device certificate for your device is not valid. The PushTAN code is incorrect. Please try again.
You have logged in successfully.
If date and time of the last login shown above are not correct or if you need assistance, please contact us.
You have logged in successfully.
If you need assistance, please contact us.
Desktop login cookie was not created because you reached maximum number of allowed desktop cookies. In the settings section the existing cookies can be deleted in order to create a new one.
You have logged in successfully.
If date and time of the last login shown above are not correct or if you need assistance, please contact us.
You have logged in successfully.
If you need assistance, please contact us.
Desktop login cookie was not created because you reached maximum number of allowed desktop cookies. In the settings section the existing cookies can be deleted in order to create a new one.
You have left E-Banking.
We recommend you to carry out the following security measures:
Delete the browser cache since certain browsers save data to the hard drive.
If you printed during your E-Banking session, delete the files in your temporary folder.
You can find more information in the FAQs on our home page.
Your Mobile Banking session has ended.
If you have any questions regarding Mobile Banking, please contact the E-Service line.
E-Service line:
+41 61 266 36 36
E-Banking access can be deblocked only by the E-Service line.
To add another contract and have access to their accounts and information in your E-banking, tap on the button below.
How to obtain an SMS code
Hints to logging in with PhotoTAN
Here we provide hints on how to use PhotoTAN login method.
The following login authorisation code has been sent to the device selected. In order to login to E-Banking, please confirm on your mobile device that the code shown below matches the one sent to your device.
If push notifications are switched off on your device, please open the app to access the code.
Device activation
Download App from Google Play Store or Apple App Store.
After starting the App, click on "Activate device" and follow the instructions.
Password Recovery
Security questions
Please provide a correct answer to at least one question in each group. Inputs are case sensitive.
Password Recovery
A new password was generated for your contract. When you receive it, use it to login and change the password.
You have logged in the first time with your new E-Banking password. You have logged in using E-Banking password recovery.
How do I select a secure password?
Your password must be at least 8 alphanumeric characters and include at least one uppercase letter, one lowercase letter and one number.
Your current matrix card is about to expire, inhibiting you from logging in until receiving a new card in the mail.
Mobile phone number must be activated before being used for E-Banking. Enter activation code received in the post.
Phone number to be activated
Activation code required
Please wait for the activation code. The activation code will be sent to you.
You successfully registered your phone number.
An activation code will be mailed you within the next business days.
The activation code is required for accessing E-Banking.
If you use E-Banking on the same mobile device as the one used for receiving your SMS code, the security of your access is impaired. Please confirm that you receive the SMS code on a different mobile device as the one used for the Login.
We are continually evolving E-Banking and use technologies that are only supported by modern Internet browsers. Your browser needs to be updated for E-Banking to work best.
General terms and conditions of business
Allow access to {0}
Please confirm that you give {0} the following abilities for the given contract number:
Disclaimer
Any information and data provided by Crealogix AG to {0} and used by {1} directly and indirectly in the performance of this Agreement shall remain at all times the property of the bank.
PhotoTAN activation is pending.
Activate PhotoTAN
Digipass device name
Scan the Cronto image on the activation letter and enter the code below.
Activation code
Scan Cronto image with Digipass device to complete activation
Scan Cronto image with Digipass device to login
Enter code shown on Digipass device
You have successfully activated your Digipass device
Activate your device
To enable use of Mobile Banking, please activate your device just this once and set up your new easy login method.
Smartphone
You have reached the maximum number of activated devices. Select an activated device that you wish to replace with the new device. Please note, you will not be able to use this device for login anymore.
Would you like to replace an existing activated device with this new device. Please note, you will not be able to use this device for login anymore.
Replace existing activated device
Define device name
Please provide a unique name for your smartphone.
The activation code will be sent to the device below. If this is correct, tap on 'Next'.
Please select a device below for the activation code to be sent to.
Information
If your desired device is not shown, please go to the desktop banking to add a new one and start the activation process again.
Please select the number that you would like the activation code to be sent to.
Information
You will now receive the activation code by SMS, which is being sent to telephone number given below.
You will now receive the activation code by SMS, which is being sent to telephone number given below.
Information
This telephone number is identical with the telephone number of E-Banking and can only be changed there.
Manage Biometric
Biometric enabled Biometric disabled TouchID enabled TouchID disabled FaceID enabled FaceID disabled
